📦 Pinnacle Luxuries Return & Exchange Policy

At Pinnacle Luxuries, we’re committed to crafting not only the finest products — but also the most refined customer experience. If your order isn’t quite what you expected, we’re here to make it right.

✅ Return & Exchange Eligibility

We accept returns within 30 days of delivery for most items. To qualify, items must be:

Unused, unworn, and in original condition
Returned in original packaging
Free from visible damage, wear, or alterations

Final Sale, Clearance, or Discounted items are eligible for store credit only
All returns must be approved via email before shipping any item back

📧 Start a Return or Exchange – It’s Simple

To request a return or exchange, just email us:

📩 Email: returns@pinnacleluxuries.com
📌 Subject Line: Return or Exchange Request

Please include:

Full Name
Order Number
Reason for Return or Exchange
Photos if the item is defective or damaged

💡 What Happens Next?

You’ll receive an instant auto-reply from Sophia Lane with two clear options:

✨ Keep the item and receive full store credit
🔁 Return the item for a refund to your original payment method

Simply follow the instructions in that email to proceed.

Even if you receive an automated message, your request will still be reviewed by a real team member. If you need help beyond the listed options, just reply and request a support representative. We’ll respond personally — always.

🚚 Return Shipping Instructions

If you choose to return your item, ship it to:

Pinnacle Luxuries
PO Box 227
Liberty Corner, NJ 07938
United States

After shipping, email your return tracking number with the subject line:
📌 Approved Return Tracking Number

Return Shipping Terms:

Customers are responsible for return shipping unless item is defective or incorrect
Use a trackable service and retain your shipping receipt
For items over $75, we recommend shipping insurance
We are not responsible for lost or untracked returns

🔄 Exchanges (Defective or Damaged Items Only)

We offer free exchanges for defective or damaged items.
Simply email returns@pinnacleluxuries.com with:

Name
Order Number
Clear photos of the issue

We’ll confirm eligibility and send exchange instructions.

💳 Refund Policy

Refunds are issued to your original payment method (Stripe, PayPal, etc.)
If your card has expired, your bank will reroute or contact you
Refunds are processed within 3–5 business days after we receive and inspect your return

Items purchased using a discount code or during a promotion are eligible for store credit only

⏳ Late or Missing Refunds

If you haven’t received your refund:

Check your bank or card account
Contact your card provider (processing times may vary)
Still no refund? Email:

📩 returns@pinnacleluxuries.com
📌 Subject Line: Refund Status Request

🎁 Gift Returns

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the return value.
If it was sent to the purchaser, the refund will go to the original payment method.

💳 Refunds with Restocking Fee (Case-by-Case)

In rare cases, we may approve refunds back to your original payment method outside of standard policy.
If this exception is granted:

Item must be unused and in original condition
A 15% restocking fee applies
Shipping costs are non-refundable
Refund is issued within 7–10 business days of receipt

✅ Quick Summary

✔ Returns accepted within 30 days
📦 Items must be unused and in original packaging
📧 All returns require prior email approval
🚚 Tracking must be emailed after return is shipped
💳 Refunds go to original payment method
🎟 Store credit only for discounted/sale items
🚫 Customer pays return shipping unless item is defective or incorrect

👩💼 Need Help? Sophia Lane Is Here for You.

If you have any questions or need help with your return or exchange:

📩 Email: returns@pinnacleluxuries.com
📌 Subject Line: Return or Exchange

You’ll receive step-by-step instructions immediately — and a personal reply if needed.

Thank you for choosing Pinnacle Luxuries. We’re honored to serve you.

—

Sophia Lane
Customer Experience Team
✨ Pinnacle Luxuries
_Elevate Your Everyday.™